Israel Ministry of Health Survey Rates Hadassah Hospital Ein Kerem Emergency Room #1 in Patient Satisfaction

FOR IMMEDIATE RELEASE

Survey of Over 10,000 ER Patients in 26 Hospitals Conducted Over 4 Months

April 1, 2016 NEW YORK— Hadassah Hospital Ein Kerem Emergency Room in Jerusalem has been rated #1 with a 63% for patient satisfaction, according to a Ministry of Health survey, announced Ellen Hershkin, National President, Hadassah, The Women’s Zionist Organization of America, Inc. (HWZOA). The national survey of over 10,000 ER patients was conducted from May-August, 2015 and asked respondents about the level of satisfaction they had with the ER services received. Twenty-six Israeli hospitals, divided into categories (major/medium/small), were evaluated.  Hadassah Ein Kerem’s 63% satisfaction rate led the major hospital category, followed by: Sheba Hospital (55.3%); Ichalov Hospital (55.1%); Rambam Hospital (49.4%); Soroka Hospital (47.4%). The Israel Ministry of Health patient satisfaction survey will now be conducted bi-annually.

Survey questions covered the following ER topics: length of waiting time; respectful attitude from the ER staff during the stay; clarity of medical information and evaluation; continuity of treatment; overall satisfaction with the medical facilities.  Respondents ranged from seniors to parents of small children who had been brought to the ER and survey questions were conducted in English, Hebrew, Arabic and Russian.

Ellen Hershkin noted, “Hadassah Ein Kerem’s ER services are among the finest in the world and the Ministry of Health’s patient satisfaction survey affirms our commitment to providing excellent medical service to all people, building ‘bridges to peace’ across all races, religions and nationalities.”

About Hadassah, The Women’s Zionist Organization of America:

Hadassah, The Women’s Zionist Organization of America, is the largest Jewish women’s organization in the United States. With nearly 300,000 members, donors and supporters, Hadassah brings women together to effect change on such critical issues as ensuring Israel’s security, combating antisemitism and promoting women’s health care. Through its Jerusalem-based hospital system, the Hadassah Medical Organization, Hadassah helps support exemplary care for more than 1 million people every year as well as world-renowned medical research. Hadassah’s hospitals serve without regard to race, religion or nationality and in 2005 earned a Nobel Peace Prize nomination for building bridges to peace through medicine. Hadassah also supports two youth villages that set at-risk youth in Israel on the path to a successful future. Visit www.hadassah.org or follow Hadassah on Facebook, Instagram, LinkedIn, Threads and X.